Returns & Exchanges
Due to the perishable nature of our artisanal ice cream, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every pint. If your order arrives melted or damaged, please contact us within 24 hours of delivery for a full replacement or refund.
Inspect Your Delivery
Immediately check your package upon arrival to ensure the dry ice is still active and the ice cream remains frozen solid.
Document Issues
If there are any quality concerns, take clear photographs of the product, the packaging, and the shipping label.
Contact Support
Email our customer service team with your order number and photos to initiate a claim for a refund or a reshipment.
Proper Disposal
Once your claim is processed, please dispose of any melted product and follow the included instructions for safe dry ice handling.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing